Sales & Service Terms

1. Order Process

All orders are subject to acceptance by Lemora Limited. Upon receipt of your order, we will provide a formal quotation including detailed specifications, pricing, and estimated delivery timeline. Orders become binding upon your written acceptance of the quotation.

2. Pricing and Payment

Prices are quoted in EUR or USD and are exclusive of applicable taxes, shipping, and installation costs unless otherwise stated. Payment terms are as follows:

• 50% deposit upon order confirmation
• 50% balance before shipment
• Custom payment terms available for enterprise customers

3. Delivery and Shipping

Delivery times are estimates and may vary based on product configuration and availability. We ship worldwide using reputable carriers with full insurance coverage. Title and risk of loss pass to the buyer upon delivery.

4. Warranty

All Lemora Limited servers come with a standard warranty covering:

• 3-year hardware warranty on all components
• Next business day parts replacement
• Remote technical support
• Extended warranty options available

5. Technical Support

We provide comprehensive technical support including remote diagnostics, driver updates, and configuration assistance. 24/7 support packages are available for mission-critical deployments.

6. Returns and Cancellations

Due to the custom nature of our products, orders cannot be cancelled once production has begun. Returns of defective products are handled under our warranty policy. For any issues, please contact our support team within 14 days of delivery.

7. Limitation of Liability

Lemora Limited's liability is limited to the purchase price of the product. We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.

8. Contact

For sales inquiries and order support:

Email: support@lemoraltd.com
Phone: +39 379 339 8332